How To Manage Your Employees After Buying A Franchise

What can make or break a franchise is customer service. A successful franchise focuses on creating an unrivalled customer experience that keeps the customer’s satisfied and coming back for more. The key to perfecting your customer service is good employees.

Without dedicated and skilled employees you’re setting your franchise up for failure. Franchisees who treat their employees well will find their customers are also treated well. Unfortunately, many franchisees struggle to retain staff long term. Often this is because a franchise job is not considered a career.

Successful Franchise
Successful Franchise

Learning how to manage and motivate your employees is a great way to reduce the turn-over rates and improve your customer service.

Share the franchise philosophy and operation knowledge

Regardless of the type of franchise you own, sharing the company philosophy and operation knowledge is required to run a successful business. Your employees need to know what is required to operate a winning franchise. They need to understand the roles and responsibilities of not only their position, but others in the team. They need to have a clear understanding of the brand and what the company stands for, so they can represent the franchise to the best of their ability.

Don’t skimp on the training

Typically, the franchisor will train the franchisee and one other member of the business. This could be your spouse, business partner or manager. Training of individual employees is left up to you. If you want to succeed, you need to impart the training you received as well as your experience and expertise onto your staff. To do that, you need to allow significant time for the employees to assimilate the information and tasks at a gradual rate, not simply on their first shift. Give them time to familiarise themselves with the operation manuals. Demonstrate how you want things to be actioned and allow them to repeat it with you. Continue to provide ongoing training so your employees can feel valued and get better at their job over time.

Managing Your Employees
Managing Your Employees

Foster a positive culture and working environment

Buying a business 101: Make your working environment and culture a positive one! If your employees enjoy coming to work, they’ll work harder for you. A positive attitude starts with you and your franchise management. Maintain good, honest relationships with your employees and be sure to acknowledge when they’re doing a good job. Stamp out negative behaviour like harassment or bullying as soon as it occurs. Meet with your employees regularly and allow each member to contribute with feedback about the working environment, business structure or customer service.

Create an incentive program for your employees

Building a dedicated staff requires continual focus on your behalf. Establishing an incentive program is one way to encourage your employees to work harder for the success of the business. By providing incentives your employees will reap the rewards of your success too and they’ll want to achieve more. In addition to individual incentives, such as a financial bonus, setup some group incentives like a weekend away or a dinner. That way, they’ll work harder as a team to encourage and push each other to do a better job. In the long run this will result in a stronger and more successful crew.

If you’re a franchisee chasing success, managing your employees and creating a positive working environment is vital.

5 Ways Security Guards Add Value To Your Business

Security Guards are used in a wide range of industries and primarily function to ensure the safety of your premises. But whilst most people believe that Security Guards value is purely in protecting your property from break-ins, they actually add value in a lot of ways that are often overlooked. If you are considering hiring security for your business premises but are sceptical about the value it will add then keep reading.

Business Security Guard
Business Security Guard

Deterrent

What most people don’t realise is that the physical presence of security guards on a property acts as an immediate deterrent from criminals. You may feel that your premises is not necessarily a target and therefore there is no need for security but it is opportunities like this that criminals look for. Having security shows people that you are protected and gives the impression that if you are willing to pay for security guards it is likely you have other security measures in place.

Ambassador

Hiring a security guard, particularly one that lives in the local area means that you will have access to someone with their ear to the ground. With their knowledge of the area and particularly the people in it, they are likely to have access to information on any criminal activity or plans. This pre-emptive knowledge can help you to better protect your premises in the long term and makes them a valued asset to your business.

Professionalism

One of the easiest ways to show the world that you are a professional working business is to have the right security in place. Having security guards shows that your business has a certain level of value either through your premises or your assets and therefore needs to be protected. Other industry professionals are more likely to take you seriously if they feel that you and your business have worth.

Hire Security Guard
Hire Security Guard

Stock Shrinkage

One of the biggest problems businesses face every year is stock shrinkage and a huge reason for this can be from damage or items being stolen. Depending on the percentage of stock shrinkage your business is suffering from annually you may want to consider hiring security guards. Their job is to not only make sure that employees and unauthorised personal don’t have the opportunity to steal stock but also to protect it. They have the chance to oversee everything that goes on and if they feel there is a reason that your stock is at risk they will notify you.

Human Touch

Whilst there are a number of technological advancements in security for businesses you can’t replicate the peace of mind people have knowing someone is physically there protecting them. Your employees can work safe in the knowledge that at all times of the day they and the premises is under the care of security guards. This not only will boost morale but depending on your industry it can make your business much more desirable to those looking for employment.

Security guards are a valuable resource but it is up to you to ascertain whether you feel your business can truly benefit in the long term.