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How To Deal With Customers Who Aren’t Paying On Time

From time-to-time, we present customers with a chance to pay over a certain period. While this can be great for us to confirm a sale on the day itself, it doesn’t always result in getting the money. When customers are taking an unreasonably long time to pay up, it can get frustrating. The business relies on those profits, and without them, it could be placed in jeopardy. However, there are all sorts of ways to counteract this and make it easier to manage in the future.

Contract

Contract

Better Contracts

If you’re struggling with an abundance of customers who won’t pay up, it’s usually because they’re not being forced to. By adding new terms in the contract, they’ll have to make that payment on time. Issue warnings that legal action will commence if the payment isn’t made within a certain period. This should be in place from day one anyway. Otherwise, you’ll likely find that some customers will take the product and run.

Financing Options

Financing Options

Financing Options

Sometimes, it’s not the customer’s fault that they can’t pay up right away. Certain circumstances call for a long waiting period, but it’s still frustrating for you to deal with. You need that money, and you can’t hassle the customer for it until it’s reasonable to do so. In this situation, you can look at financing options. The reasons to choose invoice financing are plentiful, and they’ll ensure you get your money on time. You’ll have to pay an extra fee, of course, but you’ll get access to funds much quicker.

Legal Action

Legal Action

Take Legal Action

No one likes to think about forcing legal action on their own customers, but it might be something that you have to do. If a customer fails to pay for a product after an unreasonable amount of time, you must take action to contact them first. If all else fails, consider seeking legal help to reclaim those funds from the customer. As long as you do everything by the book, you’ll get that money back. If it’s only a small amount of money, it might not even be worth pursuing if it potentially causes even greater financial issues.

Stop Customer Service

Stop Customer Service

Put Restrictions On The Purchase Itself

Depending on what has been purchased from your company, you might be able to put restrictions on it. For example, if you’ve sold someone a cell phone contract and they haven’t paid for it, you can put a stop to the service automatically. Then, if they intend to use their phone ever again, they’ll have to make that payment. You’re not going to be able to do this in every circumstance, but if the option is available, then it’s a crucial one to implement.

It’s important to remember that you should continue to act professionally throughout any disputes. You can’t allow personal feelings to enter into the equation, or your reputation could become damaged. Do what needs to be done in order to solve the situation, but continue to show your customers respect and kindness throughout it. Learn from these experiences for the future, and you shouldn’t have to deal with them again.

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